Workshop facilitation.

• To carry out a workshop effectively I clearly state the goals and objectives of the workshop.
• In step 1 I explain the specific design challenges, research questions, or decision-making processes that the workshops aimed to address.
• I seek clarification of different areas from project stakeholders and explain insights in a clear way before we begin
• I explain the process, introduce facilitators if more than one and set time limits
• I ensure that all relevant perspectives were represented and encouraged active participation from individuals with different roles and expertise. I use strategies to address potential conflicts and power dynamics
• I decide on tools. If this is a remote setting, I used Miro and Figjam to facilitate collaboration.
• Workshop outcomes are shared post-workshop in a clear way, verbally & via email, or gathered in a slide deck.
• I’m continuously working on improving my facilitation and workshop design skills

Example 1

Example 2

Backlog.

As the team worked through problems, many ideas were not folded in, because of different technical constraints. I encouraged designers to document them and offer to look through those iteams with product stakeholders during PI planning.

Bridging knowledge gaps.
I helped designers use the analytics tools required to understand data and formulate hypotheses on pain points, and propose solutions based on those valuable insights.
To accomplish that I created a Miro board that outlined the purpose of analytics, how to access them, help with training, and finally use the tools themselves.

Work planning and deliverables preparation.

I organized the processes for the team to efficiently, gather feedback from in-store visits/observations. The insights served as a base for journey mapping in the end.

PI planning facilitation.
As a Trail Lead I helped designers to get familiar with features, understand the requirements, collaborate with other disciplines and teams on delivery timelines, and get feedback on future improvements to the process.