Enhancing patient’s pre-registration for improved CVS Health MinuteClinic patient’s experience
As UX Lead and designer, I developed a design strategy for a platform allowing patients to pre-register from personal devices, streamlining the process for a smooth visit to Minute Clinic. Collaborating with various stakeholders I worked hard to create an experience that prioritized empathy for the millions of people relying on medical services at MinuteClinic.
Applying for a home loan – transforming frustration into efficiency
As a UX/UI designer, I took charge of the redesign of the online mortgage application for Embrace Home Loans. My primary objective was to streamline the loan initiation process for both home buyers and loan officers. To achieve this, I focused on enhancing the user experience and increasing online conversions. The end result was an 80% increase in online user engagement and overall satisfaction.
Revolutionizing Laundry: B2B product for laundry pickups scheduling and management.
As the lead UX/UI designer and a Chief Creative Officer at Happy Nest, a startup that connects laundromat owners with a new Saas business model, I took charge of the UX/UI design of various platforms. This included designing the marketing website, scheduling application, and customer account. Additionally, I played a key role in developing the business pitch documents and branding.